NORTHRANCH - GENERAL INFORMATION

ACKNOWLEDGEMENTS:
ALL PRINTED ORDERS ARE ACKNOWLEDGED BY FAX. IF YOUR PURCHASE ORDER IS INCOMPLETE, ONE OF OUR CUSTOMER SERVICE REPRESENTATIVES WILL CONTACT YOU BY PHONE OR FAX WITHIN 72 HOURS OF RECEIPT AND THIS WILL DELAY YOUR ORDER.

SCREEN CHARGE: PRICING INCLUDES ONE COLOR IMPRINT, ONE LOCATION. ADD A $56.50 (V) SCREEN FOR ALL 1 COLOR IMPRINTS.

ADDITIONAL COLORS / LOCATION:
FOR EACH ADDITIONAL COLOR, ADD A $42.00 (V) SCREEN AND A RUNNING CHARGE PER PIECE (SEE BELOW). EACH ADDITIONAL LOCATION ADD $56.50 (V) SCREEN AND RUNNING CHARGE PER PIECE (SEE BELOW).

25 < /div>	50	100	250	500	1000	2500(7v)
.56	.50	.44	.38	.32	.25	.19

CAMERA-READY REQUIREMENTS:

ART REQUIREMENTS:
THE QUALITY OF YOUR ARTWORK WILL DETERMINE THE QUALITY OF OUR IMPRINT. SUPPLIED ARTWORK MUST BE CLEAN AND THE LINES AND TYPE CRISP (NO ROUGH EDGES OR LINES). WE CANNOT IMPRINT HALFTONES, GRADIENTS, SCREENS OR SHADOWS. REVERSED OR FILE LINE ARTWORK IS NOT RECOMMENDED AND FACTORY WILL NOT BE RESPONSIBLE FOR THE QUALITY OF THE IMPRINT. RESOLUTION MUST BE MINIMUM 600 DPI FOR BLACK AND WHITE ARTWORK.

MULTIPLE COLOR IMPRINTS:
WE MUST RECEIVE BLACK AND WHITE COLOR SEPARATED ARTWORK AND A COMPOSITE OF THE IMPRINT.

IMPRINT AREA:

PLEASE NOTE: ALL ARTWORK IS PRINTED AT MAX IMPRINT AREA SIZE FOR ITEMS ORDERED.

CAMERA-READY ART:
ARTWORK IS CONSIDERD CAMERA READY IF IT IS PRINTED ON PAPER AND IS CLEAN, CRISP BLACK AND WHITE PRODUCTION READY WITH NO TOUCH UP OR CHANGES NEEDED. TYPESET ART MUST ACCOMPANY ALL ORDERS (STRAIGHT LINE TYPE MUST BE TYPESET) OR AN ART CHARGE OF $25 (V) WILL BE BILLED AND PRODUCTION WILL TAKE APPROXIMATELY 10 DAYS. IF ART IS NOT CAMERA-READY, PRODUCTION WILL BE DELAYED. SORRY, FAXES, PHOTOCOPIES, BUSINESS CARDS. LETTERHEADS, NAPKINS ETC ARE NOT CAMERA READY ARTWORK AND WILL BE REJECTED. E-MAIL ARTWORK TO THE NORTHRANCH ART DEPARTMENT AT: ART@NRANCH.COM.
BACK TO TOP

CUSTOMIZED ARTWORK FOR CAMERAS AND CLOCKS:
ARTWORK MUST BE SUPPLIED ON DISK OR E-MAILED. (SEE E-MAILING ARTWORK). MINIMUM 600 DPI (4-COLOR-PROCESS) AND 600 DPI (BLACK/WHITE-SPOT COLOR) RESOLUTION. HALFTONES AND GRAYSCALES ARE OKAY. MAKE ALL BLEEDS 1/4" OR MORE BEYOND ORIGINAL IMPRINT SIZE. PRICES INCLUDE 4-COLOR IMPRINT, 1 LOCATION. ADD $56.50 (V) SCREEN CHARGE FOR ALL 4-COLOR IMPRINTS. $28.13 (V) RESET CHARGE FOR ALL EXACT 4-COLOR REPEAT JOBS.

PROGRAMS: (PREFER VECTOR-BASED ART FILES) .AI .EPS OR .PDF

ILLUSTRATOR CS3 OR PDF (CREATE OUTLINES FOR TEXT)

WE CANNOT ACCEPT FILES LARGER THAN 2MB. LARGER ATTACHMENTS TAKE LONGER TO DOWNLOAD AND SLOW DOWN THE PROCESS.

WE SUGGEST COMPRESSING LARGE FILES WITH STUFFIT DELUKE (MAC) OR WINZIP(PC)

WE DO NOT ACCEPT JPEG OR PHOTOSHOP FILES FOR ART SUBMISSION EXCEPT FOR CUSTOMIZED CLOCKS AND CAMERAS.

WE MUST HAVE THE ORIGINAL CREATED EPS VECTOR ARTWORK. JPEGS, TIFFS, PSD, GIFS SAVED AS AN EPS IS NOT ACCEPTABLE. IT'S STILL THE ORIGINAL JPEG, TIFF, PSD, OR GIFF FORMAT.

CONVERT ALL FONTS TO OUTLINES BEFORE SENDING FILES. WE CANNOT ACCEPT SCREEN OR PRINTER FONTS. REMEMBER, NOT ALL OPERATING SYSTEMS HAVE THE EXACT FONTS INSTALLED ON THEM.

A QUALITY PRINT JOB BEGINS WITH WELL PREPARED ARTWORK SUBMITTED IN THE PROPER FORMAT

ALL EMAIL ART MUST HAVE A PO NUMBER. NO LETTERS FOR PO NUMBERS.

DO NOT SEND MULTIPLE ATTACHMENTS OF THE SAME ARTWORK.

VECTOR FILES ARE ALWAYS PREFERRABLE. WE MUST BE ABLE TO MANIPULATE IMAGES. PLACED IMAGES ARE NOT ACCEPTABLE

IF TYPESETTING IS REQUIRED WE WILL TYPESET IN OUR STANDARD PLATFORM FONT: HELVETICA UNLESS A SPECIFIC FONT IS REQUESTED. IF WE DO NOT HAVE SPECIFIC FONT REQUESTED WE WILL NOTIFY YOU AND YOU MUST SEND THAT FONT.

CD:
CD- RW-R - ART REQUIREMENTS APPLY FOR CD
BACK TO TOP

CANCELLATIONS: WILL HAVE 15% NET CHARGE PLUS ALL CHARGES INCURRED TO DATE.

COPY CHANGES: $56.50 (V) SCREEN ON ORIGINAL COPY, $28.13 (V) FOR EACH COPY CHANGE

CREDIT CARDS: WE NO LONGER ACCEPT CREDIT CARDS.

E-MAILING ARTWORK: ASI #, PO #, COMPANY NAME & COMPANY PHONE NUMBER MUST ACCOMPANY ALL ATTACHED ART SENT VIA E-MAIL. WE PREFER VECTOR-BASED ART FILES. PLEASE MAKE SURE TO CONVERT ALL FILES TO OUTLINES, CURVES OR PATHS. IF YOU DO NOT FOLLOW THE ABOVE INSTRUCTIONS THE ORDER WILL BE DELAYED. MAKE SURE TO SEND A FAXED COPY OF THE E-MAIL ARTWORK. PLEASE E-MAIL ARTWORK TO: ART@NRANCH.COM.THIS EMAIL IS FOR ARTWORK ONLY.

FOB: FACTORY IN CALIFORNIA

MINIMUM ORDERS: MINIMUM 25 PIECES

ORDERS/ORDER CHANGES: ALL IMPRINTED ORDERS MUST BE SUBMITTED IN WRITING. ALL CHANGES MUST BE CONFIRMED IN WRITING. NO EXCEPTIONS. ALL CHANGES MUST BE RECEIVED BY FAX AT LEAST 24 HOURS BEFORE SCHEDULED SHIP DATE.
BACK TO TOP

OVER OR UNDER RUNS: PERMISSIBLE +5% OR -5%

PROOFS:
PRODUCT PROOFS: $62.50 (V) PER COLOR, PLUS $28.13 (V) RESET IF APPROVED AS IS. 5 DAY SERVICE PAPER PROOFS: $12.50 (V). ANY REVISION ON PRODUCT OR PAPER PROOF WILL BE CHARGED A NEW ART AND A NEW PROOF CHARGE. 5 DAY SERVICE. PLEASE SPECIFY IF YOU WANT A VIRTUAL PROOF WHEN PLACING ORDER.

REPEAT ORDERS:
A $28.13 (V) RESET CHARGE WILL BE BILLED ON ALL 1 COLOR REPEAT JOBS. EACH ADDITIONAL COLOR ADD $28.13 (V) RESET CHARGE, PLUS A RUNNING CHARGE PER PIECE (SEE CHART). PLEASE FURNISH OUR PREVIOUS INVOICE NUMBER AND DATE. WE CANNOT ASSURE LOCATING ORDERS OLDER THAN 1 YEAR AND YOU MAY BE ASKED TO SUPPLY NEW ART.

RETURNS: ABSOLUTELY NO RETURNS ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER.

RUSH SERVICE: ALL ORDERS MUST ARRIVE BY 10:30 A.M. AND BE ACCOMPANIED BY CAMERA-READY, TYPESET ART TO QUALIFY FOR 72 HOUR RUSH SERVICE. 1 COLOR/1 LOCATION IMPRINTS ONLY. NO PAPER PROOFS. MUST SPECIFY 72 HOUR SERVICE ALONG WITH REQUESTED SHIP DATE AND IN-HAND DATE. PRICING, SHIP TO ADDRESS, AND IMPRINT COLOR MUST BE INCLUDED WITH ORDER. INCOMPLETE ORDERS CANNOT QUALIFY FOR RUSH SERVICE. 2500 PIECE MAXIMUM FOR 72 HOUR SERVICE. 5-10 DAYS PRODUCTION TIME ON MULTIPLE COLORS/LOCATIONS AND LARGER QUANTITY ORDERS. PRODUCTION TIMES ARE INDICATED WITH EACH PRODUCT DESCRIPTION ON THIS WEBSITE.

SAMPLES:
ALL SAMPLES ARE BILLED AND CANNOT BE RETURNED FOR CREDIT. ALL SAMPLE ORDERS ARE TAKEN VIA FAX OR E-MAIL ONLY, NO VERBAL ORDERS CAN BE ACCEPTED.
BACK TO TOP

SHIP DATES:
ALL SCHEDULED SHIP DATES APPEAR ON THE LAST LINE OF YOUR ACKNOWLEDGEMENT. ALL SHIP DATE REQUESTS MUST BE FAXED. NO PHONE CALLS PLEASE.

SPLIT / DROP SHIPMENTS: $4.38 (V) PER LOCATION PLUS NORMAL FREIGHT CHARGES.